IT Servicedesk Engineer

Head Office

5 september 2023

Because one of out ICT Servicedesk Engineers makes a step towards Identity & Access Management Triodos Bank is looking for an

ICT Servicedesk Engineer (32 - 40 hrs per week)

As an ICT Servicedesk employee you are at the center of the organization and you have a lot of interaction with the business. Not only with our Dutch colleagues, but also with those from England, Belgium, Spain and Germany.

'Can you explain how OneNote works', 'Help, my laptop doesn't work anymore', 'I'm having problems with Outlook, what's going on?'...

These are just a few of the wide range of questions employees ask us. By telephone, portal (Jira) or at our service desk. You know and give the answer. And if you don't have the solution ready, you can find it out from your colleagues in the second line. But, with our Single Point of Contact way of working, you are the one who ultimately provides feedback. In short, you do everything you can to help our employees further. This is what you do:

  • in a personal, friendly and professional manner.
  • preferably with a good dose of humour.
  • as a pivot between the questioner and the second line (Application Support, Development, System Management, ...).
  • with ease in Dutch, but also in English.

With great pleasure you regularly man the service desk where you, as a true ambassador, uphold the good image of the ICT Servicedesk. You do this, for example, by reassuring the overheated colleague who comes running in at the end of the day with a broken laptop. Because of your thorough way of working, you know how to let the colleague go home with a good feeling, even if you did not manage to repair the laptop immediately.


Apart from the fact that we would appreciate it if you already have some knowledge of a wide range of tablets, desktops, laptops and computer applications such as Microsoft Office, we think it is especially important that you are customer-friendly. You know how to turn difficult situations into something positive and you actually come up with solutions. Furthermore, you learn quickly and are able to familiarize yourself with new systems and applications. With your fresh perspective and up-to-date knowledge, you know how to optimize processes and proactively come up with improvement proposals.

Over onze organisatie

Follow your heart. Use your head.

Money always sets things into motion. At Triodos Bank, with our 1,700 co-workers, we are making money work for positive societal change. Inspired by this mission, for 40 years we have been financing businesses, organisations and projects that seek to achieve positive change in societal, environmental and cultural domains. We are enabled to do so by our customers and investors who wish to contribute to sustainable, fair and humane society. We only invest in the real economy and do not trade in complex financial products. Furthermore we make a point of knowing all the sustainable entrepreneurs that choose to bank with us.

People make the difference: we at Triodos Bank know that all too well. Together we actively contribute to a sustainable society and this starts of course with our co-workers. Several regular moments of reflection and our systematic attention for personal development help ensure that we can make that difference together. We keep each other focused and are all dedicated to the Triodos Bank mission.

Wat we bieden

LocationOur award-winning sustainable office is based in Driebergen-Rijsenburg, the Netherlands at the Reehorst Estate, just 3 minutes’ walk from the train station.

RemunerationImpact on society is the number one priority, both for us and for you. Our employment conditions reflect this vision. This includes:

  • a salary appropriate to the position, our remuneration policy and your capabilities.
  • an attractive pension policy.
  • if you use public transport for commuting, you can use the mobility card for free private travels as well.
  • flexible working hours and the opportunity to work from home.
  • reimbursement under our company bicycle cheme to a max of € 1,500.
  • 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
  • extra leave to participate in voluntary work.
  • a range of education and training opportunities.
  • the option to join our collective health insurance.
  • a working from home allowance per home office day.
  • health and safety equipment of € 750 every 5 years.

For more information about this position, please contact Wessel Brouwer, Team Lead, via email [email protected].

Please send in your application via the apply button to the attention of Coen de Winter, Recruiter. Applications via e-mail or LinkedIn will not be processed. We would like to get in touch with you!

We reserve the right to close the vacancy earlier if there are enough good candidates.

Acquisition in response to this vacancy is not appreciated.


Head Office


5 september 2023